Privacy Policy

Last updated: June 2026

Introduction

fern-dive is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights regarding your data.

By using our website or services, you acknowledge that you have read and understood this privacy policy.

Information We Collect

We may collect and process the following categories of personal information:

• Contact details you provide through enquiry forms, including name and email address
• Property information relevant to service enquiries
• Communications between you and our team
• Technical data including IP address, browser type, and device information
• Usage data about how you interact with our website

How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and providing requested information
• Delivering services you have engaged us to provide
• Improving our website and services
• Complying with legal obligations
• Protecting our legitimate business interests

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for a contract with you
• Legal obligation: When we must comply with the law
• Legitimate interests: When processing is necessary for our legitimate business interests, provided these do not override your rights

Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist with our business operations
• Professional advisers such as lawyers and accountants
• Regulatory authorities when required by law

Any third parties with whom we share data are contractually bound to protect your information and use it only for specified purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for three years following initial contact, unless a longer relationship develops.

Your Rights

Under data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Data portability where applicable
• Withdraw consent at any time where processing is based on consent

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

fern-dive
14 Westgate Chambers
Bristol BS1 5EH
United Kingdom

Email: [email protected]